Return and Exchanges
At Vitasally, we want you to love your new floor lamp. We take pride in offering products that bring warmth, style, and functionality to your space. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our Return and Exchanges Policy below for full details on how we handle returns, exchanges, and refunds.
1. Return Eligibility
We gladly accept returns and exchanges within 30 days of the delivery date. To be eligible for a return, the item must meet the following conditions:
- The item must be unused, undamaged, and in its original condition.
- All original packaging, parts, and accessories must be included.
- The item must be returned with the original proof of purchase (order number or receipt).
Please note that items showing signs of use, wear, damage, or missing parts not due to our error may not be eligible for return or exchange.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as final sale or non-returnable at the time of purchase.
- Gift cards or promotional vouchers.
- Custom or personalized items.
3. How to Request a Return or Exchange
To initiate a return or exchange, please contact us at [email protected]. In your email, please include:
- Your full name
- Order number
- The item(s) you wish to return or exchange
- The reason for the return or exchange
- Photographs of any damage (if applicable)
Our customer service team will guide you through the return process and provide instructions on where to send your return.
4. Return Shipping
Unless the return is due to an error on our part (such as receiving a defective or incorrect item), the customer is responsible for the cost of return shipping.
We recommend using a trackable shipping service and retaining proof of postage, as Vitasally is not responsible for lost or damaged returns.
5. Refunds
Once we receive your return and inspect the item, we will process your refund. Refunds will be issued to your original payment method within 7–10 business days of approval.
Please note: original shipping charges are non-refundable, except in cases where we shipped an incorrect or defective item.
6. Exchanges
If you would like to exchange an item for a different style, color, or replacement due to damage, please follow the same return process outlined above. Exchanges are subject to product availability.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us
If you have any questions regarding our Return and Exchanges Policy, please reach out to us at:
Email: [email protected]
Thank you for shopping with Vitasally. Your satisfaction is very important to us, and we are here to ensure that you have a positive experience with every purchase!
