Frequently Asked Questions (FAQ)
At Vitasally, we want to make sure you have all the information you need to shop with confidence. Below are some of our most frequently asked questions about our products, ordering process, shipping, and more. If you don’t see your question here, feel free to contact us at [email protected] — we’re happy to help!
1. What types of floor lamps do you sell?
We offer a wide selection of floor lamps designed to suit various styles and spaces. Our collection includes modern floor lamps, vintage-inspired designs, minimalist styles, arc lamps, tripod lamps, and more. Whether you need a lamp for reading, accent lighting, or creating ambience, you’ll find the perfect option at vitasally.com.
2. How do I place an order?
Simply browse our website and select the floor lamp you’d like to purchase. Choose the quantity and click “Add to Cart.” When you’re ready to check out, follow the on-screen instructions to complete your order securely. You will receive an email confirmation after placing your order.
3. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), as well as secure online payment options such as PayPal. All transactions are encrypted to protect your personal information.
4. Do you ship internationally?
Yes! Vitasally ships worldwide. Shipping costs and delivery times will vary depending on your location and will be calculated at checkout.
5. How long will it take to receive my order?
Orders are typically processed within 2–3 business days. Estimated delivery times:
- United States: 5–10 business days
- Europe: 7–14 business days
- International: 10–20 business days
Please note that delivery times may vary due to customs or shipping delays.
6. Can I track my order?
Yes! Once your order is shipped, you will receive an email with tracking information so you can follow your package’s journey.
7. What is your return policy?
We accept returns and exchanges within 30 days of delivery. Items must be unused, in original condition, and include all original packaging. To start a return or exchange, please contact us at [email protected]. For full details, please refer to our Return & Exchanges Policy.
8. What should I do if my lamp arrives damaged?
If your floor lamp arrives damaged or defective, please contact us immediately at [email protected] with your order number and photos of the damage. We will arrange a replacement or refund as soon as possible.
9. Do you offer warranties on your products?
Yes, most of our floor lamps are covered by a one-year limited warranty against manufacturing defects. If you encounter any issues within this period, please contact us for assistance.
10. How can I contact customer service?
Our friendly customer service team is available by email at [email protected]. We aim to respond to all inquiries within 1–2 business days.
Thank you for choosing Vitasally! We are committed to providing you with beautiful, high-quality lighting and excellent service. If you have any other questions, please don’t hesitate to get in touch!
